Services
Delivery Service
We are a small family operated business that distributes nothing but the freshest of spring water to you directly from the source of the mountains of West Virginia. We cover a vast amount of areas from Berkeley Springs WV, to Hampton Roads, VA.
Along the way we stop in several cities including major metropolitan cities like the DC Metro area, Richmond and neighboring cities while traveling.
So, it's important for us as your Family Springs water company to explain our process to you so you can know what to expect moving forward as we continue to grow with technology, automation, computer AI, and most importantly YOU!
Delivery Notification
Follow the drip from the mountains to your house
Notification
Receive sms and email notifications.
Picked up
Know when we have it on hand.
On the way
When its in route to your house.
Delivered
Receive confirmation when package has arrived.
Tracking Steps
1. Receive notification when order is accepted by the driver. This notification will inform you that we have received your order and it will be scheduled for delivery in 2 - 5 business days.
2. After order is picked up. Once your order is picked up it will be delivered to your door in 24 hours or less. This will allow you (customer) to place empty containers outside for pick up.
3. When the order is on the way. You can expect that your order will be delivered that day.
4. Delivery confirmation email will be sent with the details of your order.
Customer service email will send out after every delivery. This may become repetitive to our frequent monthly subscribers but there is nothing we can do as it is apart of the delivery app itself.
We appreciate the kind remarks, and the constructive critiques as we continue to shoot for the stars.
Tips: Are appreciated and they will go directly to the driver responsible for your delivery. All our drivers names are their Cash App handles if you care to tip them or contact them for any questions about your incoming scheduled delivery time.
Start
Order received
Picked up
Order picked up
On the way
To your home.
Driving
Picking up the order
Shop
Quickly add to cart or buy now.
Sign in
To use your loyalty points and rewards.
Pay
Choose your method of available payment
Delivery
Locally Monday, Wednesday or Friday
Follow The Drip
Follow the Drip! Keep It Flowing... Find a participating vender or retailer with our Family Springs water. Look for the logo Family Springs!
Keep It Flowing
Follow the Drip! Keep It Flowing... Add your beverage of choice and quantity using https://familyspringswater.com/shop-and-go/ Next payment selection (Apple Pay, Cash App, Credit/Debt Card) show proof of purchase to cashier.
WHITE LABEL
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family springs
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Direct 2 Consumer
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Frequently Asked Question's
A: Welcome to Family Springs! Starting your subscription is simple:
1. Choose your preferred water size (1, 3, or 5-gallon bottles)
2. Select delivery frequency
3. Pick between home delivery or pickup at our water hub locations
4. Complete checkout on our website
Need help choosing? I'm happy to recommend options based on your household needs! call 888.927.4257
A: You can easily adjust your delivery schedule through your account:
- Log in to your Family Springs account
- Navigate to "Subscription Settings"
- Select "Modify Schedule"
- Choose your preferred whether you would like to pause or cancel or reactivate your water subscription.
Need immediate assistance? Call us at (888) 927-4257 ext 101.
A: Our subscription service offers great value:
- Regular scheduled deliveries at consistent prices
- No long-term commitments required
- Flexible payment options
- Special rates for subscription customers
We're happy to break down specific pricing for your preferred bottle sizes and delivery frequency! Contact us